1Introduction
Bhalo88 is an internationally licensed online gaming platform serving users in Bangladesh and across the globe. This Privacy Policy explains how bhalo88 collects, uses, stores, and protects the personal data of its users.
By visiting the bhalo88 website, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy. We therefore encourage you to read it carefully before registering. bhalo88 believes that transparency is the foundation of trust — we never hide information or obscure it behind clever wording.
This Privacy Policy applies solely to bhalo88's own platform and services. Third-party services such as payment gateways operate under their own privacy policies.
2What Data We Collect
Bhalo88 only collects information that is necessary for delivering services, ensuring security, and meeting legal obligations. Collecting excessive or irrelevant data goes against our policy.
Directly Provided Information
Information you provide directly during registration or account management:
- Full Name & Date of Birth
- Email Address & Mobile Number
- Current Residential Address
- National ID (NID) or passport details (for KYC verification)
- Payment method details (account number – full card numbers are not stored)
Automatically Collected Information
What is automatically recorded while you use the website:
- IP Address & Device Type
- Browser Version & Operating System
- Time spent on site & pages visited
- Gaming activity logs (bet amounts, game types)
- Transaction History
| Type of Information | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Email Address | Account communications and security alerts | Yes |
| Mobile Number | OTP Verification & Support Contact | Yes |
| NID/Passport | KYC Verification & Legal Compliance | Yes for withdrawals |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| IP Address | Security Monitoring & Fraud Prevention | Automatic |
3How We Use Your Data
Bhalo88 uses the data it collects for the purposes listed below. Each purpose is clearly defined and grounded in a legitimate basis.
- Account Management: For registration, login, password recovery, and account verification.
- Transaction Processing: To process deposits and withdrawals and maintain transaction history.
- Customer Service: To resolve your complaints or concerns and maintain the necessary lines of communication.
- Security Assurance: To prevent fraud, money laundering, and account hacking.
- Legal Obligations: To meet regulatory requirements and comply with licensing conditions.
- Platform Development: To analyze user experience and improve service quality.
- Responsible Gaming: To identify signs of gaming addiction and provide timely support.
Your data is never sold to third parties for advertising purposes. bhalo88 does not send marketing emails without your consent.
4When Information Is Shared
Bhalo88 does not generally share your data with third parties. However, limited sharing may occur in the following circumstances:
Service Provider Partners
Selected partner organizations handling payment processing, KYC verification, and cybersecurity receive limited data. Strict confidentiality agreements are in place with all such partners.
Legal Requirements
If bhalo88 is compelled to disclose your data pursuant to a court order, lawful investigation by a government authority, or directive from a licensing body, we will endeavor to notify you in advance where legally permitted.
Business Restructuring
In the event of a future business merger or acquisition, user data may be transferred to the new entity. Users will be notified in advance.
All service provider partners of bhalo88 are contractually required to adhere to the same privacy standards. They are not permitted to use the data they receive for their own purposes.
5How Long Information Is Retained
Bhalo88 does not retain data beyond what is necessary. Retention periods by data type are listed below:
| Type of Information | Retention Period |
|---|---|
| Account Data (active) | Until the account is closed |
| Transaction Records | 5 years after account closure (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years after resolution |
| Website Logs & Cookies | Up to 13 months |
| Marketing Preferences | Until you opt out |
6Cookie Policy
Bhalo88 uses cookies on its website to enhance the user experience and ensure the platform operates securely. Cookies are small text files stored in your browser.
Types of Cookies
- Essential Cookies: Strictly necessary for maintaining login sessions and security. These cannot be disabled.
- Performance Cookies: Used to analyze site speed and usability. You may opt out.
- Preference Cookies: To remember your language, theme, and other personal preferences. You may opt out.
- Analytics Cookies: To understand user behavior and improve our services. You may opt out.
You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain services.
7Your Data Rights
Bhalo88 is committed to ensuring you have full control over your personal data. You have the following rights:
- Access: You may request to view all personal data that bhalo88 holds about you.
- Rectification: You may request corrections to any inaccurate or incomplete information.
- Erasure: You may request deletion of your data in certain circumstances. However, some data may need to be retained due to legal obligations.
- Processing Restriction: You may request that your data be used only for specified purposes.
- Data Portability: You may request a copy of your data in a standard format such as CSV.
- Objection: You may object to the use of your data for specific purposes, particularly direct marketing.
To exercise any of your data rights, email us at [email protected] or reach out via live chat. We aim to respond within 30 days.
8Security Measures
Bhalo88 applies industry-standard technical and administrative security measures to protect your data. Our security framework is outlined below:
Technical Safeguards
- 256-bit TLS/SSL encryption used for all data transmissions.
- AES-256 encryption applied to all stored data.
- Two-Factor Authentication (2FA) is available.
- Real-time fraud detection system.
- Regular penetration testing and security audits.
- Firewall and DDoS protection measures.
Administrative Safeguards
- Only authorized personnel may access data on a need-to-know basis.
- All staff receive regular training on data protection.
- In the event of a data breach, the relevant authorities will be notified within 72 hours.
- A Data Protection Officer (DPO) has been appointed.
No method of transmission over the internet is 100% secure. However, bhalo88 makes every effort to keep your data protected. If you notice any suspicious activity, please contact us immediately.
9Protection of Minors
Bhalo88 strictly refrains from serving anyone under the age of 18. We have specific policies in place to protect the privacy of minors:
- Age is verified at registration and reconfirmed during the KYC process.
- Accounts suspected of belonging to a minor are suspended immediately.
- We do not knowingly collect any data from users under the age of 18.
- If any such data has been collected, it will be deleted as soon as we become aware of it.
10Privacy Policy Updates
Bhalo88 may update this Privacy Policy as needed. When any significant changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- Registered users will be notified by email or via in-platform notifications.
- For significant changes, your consent will be obtained before the new policy takes effect.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
11Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, our dedicated privacy team is always ready to help.
- Privacy complaints will be responded to within 30 days of submission.
- Data deletion requests are typically processed within 14 business days.
- If you are not satisfied with our resolution, you have the right to file a complaint with the relevant regulatory authority.
Email: [email protected] | Live Chat: Log in to the platform and start a chat anytime.